Refund Policy

1. Unused purchases: full refund within 7 days

If you haven't used any credits from a purchase, go to My account → Purchases and tap "Request refund" within 7 days. The credits are removed right away and the full amount, including any sales tax, goes back to your original payment method — usually within 5–10 business days.

"Unused" means your paid credit balance is at least the number of credits in that purchase. Free credits are always used first, so if you've only used free credits, your paid credits count as unused.

2. Used credits

Credits are digital and delivered immediately, and each one you use produces AI Output right away. For that reason, used credits and purchases older than 7 days aren't refundable, except as described below or where required by the consumer laws where you live. You can try the Service with free credits before buying.

3. When we'll make it right

• AI failures: if the AI can't deliver a result, the credits for that request are returned automatically.
• Billing problems: if you were charged but didn't receive credits, or see a charge you don't recognize, email (TBD). Please contact us before disputing the charge with your bank — it's usually faster.
• Our mistakes or outages: if an extended problem on our side kept you from using your credits, contact us and we'll restore credits or refund them.
• Service shutdown: if we shut down the Service, we'll refund unused paid credits.

4. Not refundable

• Free credits, including the welcome bonus
• Credits obtained by violating our Terms of Service (for example, through multiple accounts)

5. Account deletion and refunds outside the app

Deleting your account immediately erases your credit balance, so request any refund first. If a payment is refunded outside the app (for example, by our support team), the matching paid credits are removed from your balance.

6. Contact

Questions about a charge or refund: (TBD)